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Our FAQ'S

Our FAQ'S

 

 

 

 

Who will clean my property ?

Our carefully selected, vetted, and trained staff.

We endeavour to ensure the same team work for you each time.

 

What cleaning services do you offer?

We offer a comprehensive range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, carpet cleaning, and more. Our skilled and professional team is equipped to handle various cleaning needs.

How do I schedule a cleaning service?

Scheduling a cleaning service is easy! Simply visit our online booking request system. Alternatively, you can call 0800 0016868 to speak with us.

 Can I trust your cleaning staff?

Absolutely. Our cleaning staff is thoroughly screened, trained, and insured. We take pride in the professionalism and reliability of our team. You can trust us to provide high-quality cleaning services with the utmost respect for your home or business.

How much does your cleaning service cost?

The cost of our cleaning services depends on various factors such as the type of service, size of the space, and specific requirements. You can request a free quote through our website, or our team can provide an estimate after discussing your cleaning needs.

 Do I need to be present during the cleaning?

t's not necessary for you to be present during the cleaning, but we understand that you may prefer to be. Many of our clients provide us with access instructions, and our trustworthy team ensures a secure and thorough cleaning even in your absence.

What if I'm not satisfied with the cleaning?

Customer satisfaction is our priority. If you are not satisfied with our service, please contact us within 24 hours, and we will address and resolve the issue promptly. Your feedback is valuable, and we are committed to ensuring your cleaning experience meets your expectations.

Are you licensed and insured?

Yes, we are a licensed and insured cleaning company. This ensures that you are protected in the unlikely event of any accidents or damages during the cleaning process.

How frequently should I schedule a cleaning service?

The frequency of cleaning depends on your individual needs and preferences. We offer one-time, weekly, bi-weekly, and monthly cleaning options. Our team can help you determine the best cleaning schedule based on the size of your space and your lifestyle.

How long does sanitising it take?

The average two bedroom house takes approximately two hours and can be booked according to your specific time requirements.

Is it safe for the process to be carried with people present in the rooms ?


Our anti-bacterial sanitising service has been designed with safety first and foremost, being safe and effective, helping you give staff, customers and your family all the reassurance they need.

Does you disinfection kill other viruses ?

Yes Bright Water® is a highly potent anti–microbial disinfectant against all pathogenic microorganisms. Bright Water® is efficient against all types of microorganisms: bacteria, vi-ruses (such as SARS , H1N1, MERS, Influenza, Norovirus , Coronavirus including Covid 19) , fungi, and spores.
 

​How will I recognise your staff ?

All our cleaning staff wear uniforms which display the company logo and will arrive in a vehicle carrying our logo.

Do i need to leave instructions for the cleaner ?

No when our office arrange the booking with you they will discuss your requirements and your cleaner will be given instructions on your requests to be completed in the time frame arranged.

Do you bring you own equipment and supplies with you ?

Yes everything that we will need we will bring on the day so you do not need to thing about that we do all of that for you.

How much does it cost to clean the inside of a house ?

At Bacteria Busters are hourly rate is £19.50 per hour including cleaning products for domestic cleaning and £21.50 for commercial cleaning and each property is unique and will need to be discussed as per your requirements.

How do I pay ? 

All products and supplies are included in our prices. You can pay by electronic transfer.

What about pets ?


We love pets and our product is completely pet friendly.

If there is a problem, who can I call ?


Please telephone us on 0800 001 68 68, and we will do our utmost to resolve it immediately.

How long will the cleaning take ?

The duration of the cleaning will depend on the size of your home and the level of cleaning required. Our average clean time is 2 - 4 hours.

Frequently Asked Questions

How many times should you have a cleaner ?


This depends on your individual needs. If you are looking for a regular maintenance cleaning service, you may want to consider having a cleaner come once a week or fortnightly. However, if you have a larger house or need a deeper clean, you may want to have a cleaner come more often. It is important to assess your needs and determine the best course of action for you.

 

Why should l choose a company over a individual cleaner ?

A company will offer more reliability and consistency than an individual cleaner. We have a team of experienced cleaners that specialise in different areas of cleaning, allowing them to provide a more thorough and detailed service.

Contact Us

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Our Opening Hours

Mon - Fri

Saturday

​Sunday

8:00 am – 8:00 pm

10:00 am – 5:00 pm

10:00 am – 4:00 pm

BACTERIA BUSTERS LIMITED
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